Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Huduma website, applications, and related services (together, the "Platform"), operated by Huduma ("Huduma," "we," "us," or "our"). By creating an account, submitting a pro application, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.

Huduma currently operates in Kampala (Uganda), Nairobi (Kenya), and Kigali (Rwanda), and is rolling out service categories and booking functionality gradually. Some features described here - in particular live booking and Mobile Money escrow payments - may not yet be available in every city or category while Huduma is in early access.

Huduma is a marketplace that connects Clients who need home services with independent Pros who offer them - plumbing, electrical, appliance repair, carpentry, cleaning, and related trades. Huduma is not itself a plumbing, electrical, cleaning, or other home-service company, is not a party to the service agreement formed between a Client and a Pro, and does not employ Pros. Pros are independent contractors who set their own rates, availability, and coverage area.

• You must be at least 18 years old to create an account.
• You must provide accurate, current information when you register or apply, and keep it up to date.
• You are responsible for all activity on your account and for keeping your password confidential. Tell us immediately if you suspect unauthorized use of your account by emailing us at [email protected].
• One account per person - shared or resold accounts are not permitted.

When live booking is available in your city, you can search for Pros, request a booking, and pay through the Platform. You are responsible for providing accurate details about the job, for being reasonably available to grant a Pro access to the job location, and for treating Pros professionally and safely. Huduma does not guarantee that a specific Pro will be available, that a quoted price will be final in every circumstance, or that any particular outcome will result from a booking.

• Independent contractor status. As a Pro, you provide services as an independent business, not as an employee, agent, or partner of Huduma. You are solely responsible for the manner and means by which you perform your work, your own tools and equipment, applicable trade licensing, and your tax and regulatory obligations in your country.
• Applications are reviewed, not guaranteed. Submitting an application does not guarantee approval or ongoing access to the Platform. We may decline, suspend, or remove a Pro profile at our discretion, including for failed verification, policy violations, or client complaints.
• Accuracy of your listing. You are responsible for the accuracy of the services, equipment, coverage area, and pricing you list, and for honoring the rates and availability you post.
• Fees. Huduma does not charge high upfront listing fees. Once a booking is completed, Huduma may deduct a service fee from the payment released to you; applicable fees will be disclosed on the Platform before you accept a booking.

Pros are required to complete identity verification through our third-party verification provider (currently Didit) before their profile is made visible to Clients. Verification confirms the identity documents you submit are genuine and match your application - it is not a certification of workmanship, trade qualification, insurance, or criminal background, and Huduma makes no representation about the quality or safety of any Pro's work beyond confirming their identity was verified.

Where live payments are enabled, Client payments for a booking are held in escrow via Mobile Money and released to the Pro once the job is marked complete, subject to any dispute window disclosed on the Platform at checkout. Huduma is not a bank or licensed payment institution - payment processing is carried out by our licensed Mobile Money and payment-processing partners, and their own terms may also apply to a given transaction. Huduma is not responsible for payments made directly between a Client and a Pro outside the Platform.

You agree not to:

• Provide false or misleading information on an application, profile, or booking;
• Circumvent the Platform to avoid fees, once a booking has been arranged through Huduma;
• Harass, threaten, or discriminate against another user;
• Use the Platform for any unlawful purpose, or to solicit users off-platform for unrelated commercial purposes;
• Attempt to interfere with, reverse-engineer, or disrupt the Platform's operation or security;
• Scrape or harvest data from the Platform without our written permission.

The Huduma name, logo, and Platform design are owned by Huduma and may not be used without our written permission. You retain ownership of the content you submit (profile details, photos, reviews), but grant Huduma a non-exclusive, worldwide, royalty-free license to host, display, and use that content to operate and promote the Platform.

The Platform is provided "as is" and "as available." Huduma does not guarantee that services booked through the Platform will be uninterrupted, error-free, or meet your expectations, and does not warrant the skill, conduct, or reliability of any Client or Pro. You use the Platform, and engage any Pro or Client through it, at your own risk.

To the fullest extent permitted by law, Huduma and its officers, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or goodwill, arising from your use of the Platform or any service booked through it. Huduma's total liability for any claim relating to the Platform is limited to the amount of fees you paid Huduma in the twelve months before the claim arose, or the equivalent of USD 100 if no fees were paid, whichever is greater.

You agree to indemnify and hold Huduma harmless from any claim, loss, or damage, including reasonable legal fees, arising from your breach of these Terms, your use of the Platform, or a service you performed or received through it.

You may stop using the Platform and close your account at any time. We may suspend or terminate your account if you violate these Terms, pose a risk to other users, or if required by law.

These Terms are governed by the laws of the Republic of Uganda, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Platform will first be addressed through good-faith negotiation with our support team before either party pursues formal proceedings.

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Platform or by email. Continuing to use the Platform after changes take effect means you accept the updated Terms.

Questions about these Terms can be sent to [email protected].